Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE.

Pricing & Payment:

1. Pricing:

1.1  Product Pricing:  All prices for products listed on the Company’s website or other sales channels are in Trinidad Dollars (TTD) and are subject to change without prior notice. Prices are as stated at the time of purchase and include applicable taxes, unless otherwise specified.

1.2  Errors in Pricing: The Company strives to ensure that all pricing information is accurate. However, in the event of a typographical error or inaccurate pricing information, the Company reserves the right to correct the error and update the price. The Customer will be notified of any such changes, and the Customer will have the option to proceed with the corrected price or cancel the order for a full refund.

2. Payments:

2.1   Payment Terms: Our invoices are payable within 14 working days, unless another payment time-frame is indicated on either the invoice or the order. In the event of non-payment by the due date, My Company reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due.

2.2  Late Payment Penalty:  A late-payment penalty of ten percent (10%) of the outstanding invoice balance will be applied once the invoice becomes overdue. Any invoice or outstanding balance that remains unpaid after the stated due date will be considered overdue.

2.3   Failed Payments: If a payment fails or is declined by the payment processor, the Customer will be notified, and the order will not be processed. The Customer must provide an alternative payment method to complete the purchase.

2.4   Refunds and Adjustments: Refunds or adjustments to payments will be made in accordance with the Company’s Returns & Refunds policy. Any discrepancies or issues with payments must be reported to the Company’s customer service department within 30 days of the transaction.

Warranties:

1. Product Warranties:

1.1 ​Limited Warranty: The Company warrants that the products sold will be free from defects in materials and workmanship under normal use and service for a period of 6 months from the date of delivery (the “Warranty Period”). This warranty applies only to the original purchaser and is non-transferable.

1.2  Warranty Exclusions: This warranty does not cover:

  • Normal wear and tear, including but not limited to cosmetic damage such as scratches, dents, or discoloration.
  • Damage caused by improper installation, inadequate or fluctuating power supply, foreign objects, debris, dirt, sand, sediment, or contaminated fluids or use that is inconsistent with the product’s instructions or intended purpose.
  • Physical damage caused by dropping, impact, crushing, tampering, vandalism, or mishandling.
  • Damage resulting from accidents, abuse, misuse, negligence, fire, flood, or other acts of nature.
  • Alterations, repairs, or modifications made by anyone other than an authorized service provider.
  • Consumable parts, such as batteries or filters, unless failure has occurred due to a defect in materials or workmanship.
  • Failure to perform required routine maintenance, cleaning, servicing, or inspection.

1.3   Warranty Claims: To make a warranty claim, the Customer must:

  • Notify the Company in writing within 7 days of discovering the defect, providing a detailed description of the issue.
  • Provide proof of purchase, including the original sales receipt or other evidence of the date of purchase.
  • Return the defective product to the Company or an authorized service provider, following the instructions provided by the Company.

1.4  Company's Obligations: Upon receiving a valid warranty claim, the Company will, at its option:

  • Repair or replace the defective product or part with a new or refurbished product or part of equal or greater value.
  • Refund the purchase price of the product if repair or replacement is not feasible.

Warranty Disclaimers:

2.1   No Implied Warranties: Except as expressly provided in these terms and conditions, the Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing, usage, or trade practice.

2.2  Third-Party Products and Services: The Company makes no warranties, express or implied, regarding any third-party products or services purchased through the Company or otherwise made available to the Customer. Any warranties for third-party products or services are provided solely by the third-party manufacturer or service provider, and the Customer must contact them directly for any warranty claims.

2.3  No Warranties Beyond the Warranty Period: The Company’s obligations under the warranties described in these terms and conditions are limited to the Warranty Period. The Company has no obligation to repair, replace, or refund any product or service that is found to be defective or unsatisfactory after the Warranty Period has expired.

Returns and Refunds

1. Return Eligibility:

1.1 ​Return Window: The Customer may return products purchased from the Company within 2 days from the date of delivery (the “Return Period”) for a refund or exchange, subject to the conditions outlined in this section. Returns outside of the Return Period will not be accepted. 

1.2  Condition of Returned Products: To be eligible for a return, the product must be in its original, unused condition, with all original packaging, accessories, manuals, and tags intact. Products that are damaged, used, altered, or missing any components may not be eligible for a return and may be subject to a restocking fee of 15% of the product value.

1.3 Non-Returnable Items: The following items are not eligible for return:

  • Products that have been customized or made to order.
  • Clearance, sale, or final sale items.
  • Products that are not in their original packaging or have been opened (e.g., consumables, software, or sealed items).
  • Any other products explicitly marked as non-returnable on the product page or invoice

2. Refunds:

2.1  Refund Processing: If the returned product meets the return eligibility criteria, the Company will process a refund to the original payment method within 30 days of receiving and inspecting the product. The time it takes for the refund to appear in the Customer’s account may vary depending on the payment method and financial institution.

2.2  Restocking Fees: The Company reserves the right to charge a restocking fee of 15% for returned products that are not defective or incorrect. The restocking fee will be deducted from the refund amount.

2.3  Refund Amounts: The refund will be for the purchase price of the returned product, less any applicable restocking fees, shipping charges, and discounts. Original shipping charges are non-refundable unless the return is due to an error by the Company. Any promotional discounts applied to the original order will be deducted from the refund amount.